+ As reported in the survey A Study of Homeowners' Appliance and Home System Service Experiences, Decision Analyst (2008) and reprinted with their written permission. Further reproductions is expressly prohibited.

* Not all home system components and appliances are covered. Please read the contract that details specific coverages, exclusions, and limitations. A Trade Service Call Fee applies to the initial visit by a contractor for each covered trade. This initial fee covers any additional contractor visits required for the same breakdown within 60 days of original service date. Additional charges may apply to some repairs and replacements. AHS may provide cash back in lieu of repair or replacements in the amount of AHS's actual cost to repair or replace such item, which in most cases may be less than retail pricing. System components and appliances: a)will be replaced with units having comparable features, not necessarily the same dimension, color, and/or brand; b) must malfunction due to normal wear and tear during the contract term; and c) designated by the manufacturer as commercial are not covered. Refer to contract for state specific cancellation provisions.

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